Company Info

Payment & Shipping

Company Policies

FAQ is a global dress and fashion designing and manufacturing company. Founded in 2012, has offered customers a convenient way to shop for a wide selection of event dresses at attractive prices through From a sophisticated evening gown to a shining prom dress, a stunning wedding dress to an elegant bridesmaid dress; offers whatever a woman dreams of.

As an emerging fashion company, our mission is to provide on-trend designs, effective brand marketing, and efficient and timely delivery of products of a complete lifestyle system to a global customer. We work with hundreds of young and talented designers to create the best dresses and fashions for our customers. Through extensive research and our great knowledge of our customer base, offers great quality plus size dresses. We can also custom-make dresses according to specific measurements.


Placing Your Order


Q.Do you have a store?

A.Right now, we're exclusively online. While we do have an office in Los Angeles, we aren't set up for regular in-house visits. By eliminating the storefront side of things, we're able to keep our prices friendlier for your wallet!

When should I place my order?

In order to maintain low prices and stay friendly to the environment, we make all of our dresses to order. This means it takes time to have your dresses made and then 1-10 business days to have it shipped out to you. Because of this, we recommend placing your order at least one month before you need it.


Standard Sizing


Q.What are your standard sizes?

A.Currently, all of our dresses come in sizes UK6 - UK30W.

Q.What size am I?

A.All of our dresses carry approximately the same measurements (except for length, of course) in our standard sizes, and they all run true to bridal sizes. The best way to figure out which size will fit you best is to match your measurements to our handy size chart, which is also included on every dress's order page.


Q.How to find your fit in strapless styles:

A.You need to fill in the cup in order to hold the gown up.Base your sizing off of the waist measurement. There's not a lot of wiggle room in strapless styles, they're made to be snug!If you go a size down, and your waist is a bit bigger than the listed measurement, there is the possibility you'll have some issues zipping the dress up. It is always better to go larger and have it taken in then hope to have enough fabric to let it out!


Q.How to find your fit in styles with straps and sleeves:

 A.The bust tends to run a bit bigger, so make sure you can fill this area in for a nice look. If you're a little larger in the bust (about an inch bigger), the dress should still look fine, but it may be a little snug. There's not a lot of extra room in the waist, so if you're a little larger than the measurement listed on the size chart, you may have some issues zipping up! It is always better to go larger and have it taken in than hope to have enough fabric to let it out! If your measurements don't quite add up, you may need to go up a size or more to get to the closest match, and then have it altered to fit by your local tailor. For example, if you are an UK 12 in the waist but your other measurements match up with a size UK 4, you're still going to want to go with a size UK 10 or UK 12 to fit your waist, and then have the dress tailored down. And of course, there's always our custom sizing option!



Custom sizing


Q.Can I return my custom dress?

 A.Custom dresses are made specifically to the measurements you provide during checkout, meaning no one else will be able to wear that dress once it's done. Because of this, we are unable to accept any returns on custom dresses. So sorry, love! Make sure you triple-check all your measurements and your color! To provide additional assistance, we offer a limited alterations reimbursement(which can be up to 30% of the price online) for only our custom sizes, just submit a picture of your receipt from the tailor through your account and we'll do the rest! Yes, it really is that easy!


Q.Maternity Sizing

 A.If you're not ordering a maternity-specific style you'll want to follow our recommendations for when you should order regular dresses. Our general rule for maternity is that your belly will grow about 1 inch every 4 weeks. Measure your waist at the largest part now and then add an inch to your waist for every 4 weeks leading up to your event date. If you have any questions or need help with figuring out your measurements, just contact us with your waist measurement now and the date of the event and we can determine how much extra you should add to your waist.


Q,How does custom sizing work?

 A.We offer basic custom sizing using your bust, waist, hip, height, and hollow-to-floor measurements to help reduce your potential alteration costs. While we will make your order according to the measurements provided, your dress may require additional alterations at your expense and may not appear exactly as it does online.


Custom dresses are made specifically to the measurements you provide during checkout, meaning no one else will be able to wear that dress once it's done. Because of this, we are unable to accept any returns on custom dresses. So sorry, love! Make sure you triple check all your measurements and your color!



Color and Care


Q.How can I make sure all of my dresses are the same color?

A.Color consistency is of utmost importance of course. However, there is a chance that there will be slight variations if one makes several orders at different times. Why? Basically, the fabric gets dyed in large batches, which helps keep things consistent for all dresses made in each batch. Then they dye another big batch of fabric, and though we know they work really hard to get the same color every time, there can be slight variations.


To make sure all dresses are made within the same dye lot, you will need to have all your orders within 24 hours of each other. 24 hours after the first order is placed, we will begin production on any confirmed and paid orders that were placed. After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set.

Please note that you will only be able to select one party per order.

Q.Where can you ship to? How about shipping time and shipping service?

A.Please write down your detailed address, which will help us to ship your dress to you correctly and timely. There may be particular locations that we might require additional information to ship to. If such a rare event were to occur, we will contact you ASAP.

Before your order is shipped, has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time


Returns, Cancellations, Changes


Q.Cancellation and Changes Policy

A.You may cancel your order or request changes to it within 72 hours of placing it. If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return. You will receive a refund, minus the cost of shipping, when we receive the order back in our warehouse and process it.


Q.Standard Dress Returns

 A.Looks like you went the standard route and you're just not happy with it. We totally get that. will issue a full refund, minus any shipping or rush fees, if you are not 100% satisfied with your dress. The item must be returned in its original condition within 10 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached.

Q.Where is my refund?

A.Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment. 

It generally takes us up to 5-7 business days to process a refund and then it can take your bank some additional time to get the funds back into your account. Once the refund is processed on our end, we will email you a confirmation.

For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. This can take up to 5-7 business days but may take longer during our busy time of year (January - March).  

It usually takes 7-10 business days for the funds to be credited to your account, depending on your bank or payment service. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.Your bank or payment service may levy a small transaction charge.

All PayPal payments can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

In the unlikely event that you haven't received an email after the timeframe shown above, please Contact Us, and we'll get back to you as soon as possible.

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